Reference

What You Agree To When You Use mata25

These terms set the rules for every account on mata25 — how you access the lobby, how payments via DANA, OVO, and GoPay are processed, and what we both commit to.

Applies to all account activityCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on postingContact support if anything is unclear
mata25 What You Agree To When You Use mata25
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear, or you believe an account action was taken incorrectly under them, reach out through any of the channels below. Our support team handles terms-related queries alongside general account and wallet questions — same team, same response queue.

Live Chat Open the chat widget from any page on mata25 and a support agent will walk through the specific clause or account action with you directly.
Email Support Send a detailed message to our support address for written confirmation of any terms clarification — useful if you need a record of the response.
Account Help Centre The Help Centre on mata25 holds answers to common terms questions, wallet verification steps, and what to do if your account is flagged for review.
HOW WE HANDLE THIS

Account Security and Policy Commitments

We hold these terms to a consistent standard — account decisions reference the same rules whether you are in Jakarta or Surabaya. Here is how we manage the key areas that affect your account under this agreement.

Data Handling

Account data — including wallet details for DANA, OVO, and GoPay — is stored under strict access controls. We do not share your data with third parties outside what is required for payment processing.

Account Security

Login sessions are protected by OTP verification tied to your registered number. If you suspect unauthorised access, contact support immediately to lock your account before any wallet transaction clears.

Record Retention

We retain transaction logs and session records for as long as required under applicable rules. These records are the reference point if you raise a dispute about a deposit, withdrawal, or game outcome.

Requesting Changes

To update your registered wallet number or contact details, submit a verified request through live chat or email. Changes take effect only after identity verification is confirmed by our team.

Common Questions About These Terms

These are the questions we get asked most often about how the terms work in practice — covering your account rights, wallet use, and what happens when something needs to be reviewed.

We post the updated terms on this page when changes are made. Continuing to use your account after the update is posted counts as acceptance of the revised version.

No. Your account must be funded only from wallets registered in your own name — DANA, OVO, or GoPay. Using another person's wallet breaches these terms and may trigger a review.

You will receive a notification explaining the reason. Contact support through live chat or email to submit your case; we review each situation against the specific clause involved.

Submit a data request via email or live chat. We will provide the records held against your account, including transaction logs, within the timeframe required by applicable rules.

Yes. The same terms apply whether you open mata25 on a mobile browser, a desktop, or switch between devices mid-session. Device type does not change your account obligations.

Access and use of mata25 depends on local law and is available only where permitted in your jurisdiction. Check your local regulations before using the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.