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How mata25 Handles Your Personal Data

This page explains exactly what data mata25 collects from your account, how it is used, and how you can control it.

Account data protectionWallet transaction privacyCookie controlsYour right to access dataData deletion on request
mata25 How mata25 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat window from any page on mata25 to ask about your data, request a copy of your records, or flag a privacy concern directly to our team.
Email Support Send your data request or privacy question to our support address. Include your registered account email so we can locate and verify your records quickly.
Account Help Centre Log into your mata25 account and navigate to the Help section to submit a formal data access or deletion request tied directly to your account profile.
HOW WE PROTECT YOU

Data Security and Account Protection at mata25

Encrypted Account Storage

All account passwords and payment-linked details are stored using encryption. Your DANA, OVO, or GoPay wallet numbers are never stored in plain text on our servers.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences at any time via your browser settings.

Data Retention Policy

We keep account and transaction data for as long as your account is active and for a reasonable period after closure, as required for financial record-keeping and dispute resolution.

Request Changes or Deletion

You can ask us to correct inaccurate data or delete your account records. Submit the request through live chat or email with your account details and we'll process it promptly.

Common Questions About Your Privacy

These are the questions we hear most often about how mata25 handles personal data. If yours isn't here, reach us via live chat or email from your account.

We collect your name, phone number, email address, and payment method details — including which e-wallet you use, such as DANA, OVO, or GoPay. Session and device data are also logged for security.

We share data only where needed to process your transactions — for example, passing your wallet reference to DANA or GoPay to confirm a deposit. We do not sell your data to marketing companies.

Log into your account and use the Help section to submit a data access request, or contact us via live chat or email. Include your registered email so we can locate your records.

Yes. You can request deletion via live chat or email. Some records may be retained for a required period to meet financial record-keeping obligations before full deletion is completed.

We use encrypted storage for passwords and payment details, monitor session activity for unusual login patterns, and require identity verification steps before processing withdrawal requests.

We use session cookies for login continuity and analytics cookies to see how the site is used on mobile and desktop. You can manage or disable cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.