Reference

What You Agree To When You Use mata25

These terms set out your rights, our responsibilities, and the conditions that apply when you access mata25 from Indonesia. Availability depends on local law and eligible regions — read this before you open an account or make any deposit through DANA, OVO, or GoPay.

Jurisdiction-dependent accessAccount eligibility rulesDANA, OVO, GoPay payment conditionsData handling and privacy rightsAccount suspension and closure terms
mata25 What You Agree To When You Use mata25
LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If you have a question about these terms, a dispute over a transaction, or a request related to your account data, our support team handles legal and policy enquiries through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference number so we can pull the correct log.

Live Chat Open the chat widget from any page on the platform. For policy or account disputes, select the 'Account and Legal' topic so your message reaches the right team.
Email Support Send legal or privacy requests to our support email. Include your account ID and, for payment disputes, the wallet type — DANA, OVO, or GoPay — plus the transaction date.
Account Help Centre Log in to your account and navigate to Help to submit a formal dispute or data access request. Requests submitted this way are tracked with a case reference number.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are not afterthoughts here. We built our verification and retention processes around the actual payment rails our users rely on — DANA, OVO, and GoPay — because wallet transactions carry real identity signals that need to be handled carefully and consistently.

Data Retention

We retain account and transaction data for the period required by our platform policy. You can request a copy of your data or ask for deletion via the Account Help Centre.

Cookie Use

We use session and analytics cookies to keep your login active and to understand how the platform performs. You can manage cookie preferences from your browser settings at any time.

Account Security

Login sessions are protected with OTP verification sent to your registered number. If you notice unusual activity, go to Account Settings and change your PIN immediately, then contact support.

Who to Contact for Changes

To update personal details, close your account, or request data corrections, use the Account Help Centre. Wallet-linked changes — for DANA, OVO, or GoPay — require additional identity confirmation.

Answers to Common Legal and Policy Questions

These are the questions we hear most often from people reading through the terms. If your question is not covered here, the Account Help Centre or live chat will get you a direct answer with a case reference.

Availability depends on local law and eligible regions. You are responsible for confirming that accessing the platform is permitted under the laws that apply to you before you register.

We collect the details you submit at registration — name, contact information, and wallet details for DANA, OVO, or GoPay. Transaction logs are also retained for verification and fraud screening purposes.

Log in, go to the Account Help Centre, and submit a data access request. You will receive a case reference number and a response within the timeframe stated in our privacy policy.

Yes. Submit a closure request through the Account Help Centre. Any remaining balance is withdrawable to your linked DANA, OVO, or GoPay wallet, subject to our standard withdrawal verification steps.

We flag material changes on the platform before they take effect. Continuing to use the platform after a change means you accept the updated terms. If you disagree, close your account before the change date.

Contact us via live chat or email with your account ID, wallet type, transaction date, and reference number. Our team will pull the transaction log and respond with the outcome and next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.